Terms and Conditions

Subscription Conditions

Hotline™,CardAssist^® and CardAssist^®Plus services are provided by Aimia unless otherwise indicated in these terms and conditions.

To be eligible for Hotline™,CardAssist^® and CardAssist^®Plus services you must be an active subscriber and the event in question must have occurred while you were an active Hotline™,CardAssist^® and CardAssist^®Plus Subscriber.

Your subscription is effective as of your enrolment date indicated on your welcome letter. You remain eligible for service as long as your subscription is current.

For your protection and convenience your subscription fees, as indicated in your welcome letter, will be charged to the payment account with which you registered for Hotline™,CardAssist^® and CardAssist^®Plus.

If you are not completely satisfied with your subscription you may cancel by telephone, fax, or email and your subscription fees will be stopped. For annual or multi-year subscriptions you will receive a pro-rated refund for each remaining month in your current subscription term. Cancellation will be effective as of the last day of the billing cycle or 30 days after the notification is received, whichever is earlier.

From the moment card loss or theft is reported to Hotline™,CardAssist^® and CardAssist^®Plus, you are covered against any fraudulent charges provided that the following conditions are met: (a) you must have taken reasonable precautions not to disclose your Personal Identification Number (PIN) to any other person, and have kept your PIN strictly confidential and separate from your cards, (b) your subscription must be in effect continuously from the time such cards are lost or stolen, or fraudulent transaction occurs, until and including the time that you report the loss or theft to Hotline™,CardAssist^® and CardAssist^®Plus, and (c) the fraudulent charges must be incurred in respect of the cards that you indicated lost or stolen at the time of the phone call. Hotline™,CardAssist^® and CardAssist^®Plus assumes responsibility for notifying your card issuers of the loss, and will request replacement cards on your behalf wherever possible (subject to card issuer regulations). You are eligible to use this service even if you have not registered cards with Hotline™,CardAssist^® and CardAssist^®Plus beforehand, provided that your Hotline™,CardAssist^® and CardAssist^®Plus subscription is active and in good standing. You are responsible for ensuring that Hotline™,CardAssist^® and CardAssist^®Plus has accurate contact information on file in order to complete the lost card reporting process.

For you, your spouse and your immediate family to be eligible for complimentary Credit Monitoring, you must have reported card loss or theft to Hotline™,CardAssist^® and CardAssist^®Plus.

You, your spouse, your immediate family and law enforcement personnel are not eligible to receive the $3,000 reward for information leading to the arrest and conviction of anyone found fraudulent using your cards. Those eligible must contact Hotline™,CardAssist^® and CardAssist^®Plus to complete and return a Reward Claim Form.

From the moment mobile phone loss is reported to Hotline™,CardAssist^® and CardAssist^®Plus, you are covered against any fraudulent charges provided that the following conditions are met: (a) you must have taken reasonable precautions not to disclose your lock code to any other person, and have kept your lock code strictly confidential and separate from your mobile phone, (b) your subscription must be in effect continuously from the time such mobile phone is lost or stolen until and including the time you report the loss or theft to Hotline™,CardAssist^® and CardAssist^®Plus, and (c) the fraudulent charges must be incurred in respect of the mobile phone that you had previously registered with Hotline™,CardAssist^® and CardAssist^®Plus. Hotline™,CardAssist^® and CardAssist^®Plus assumes responsibility for notifying your mobile phone carrier of the loss, and will request service to be suspended wherever possible (subject to mobile phone carrier regulations).

Online Data Backup is provided by Data Deposit Box and is subject to additional terms of this third party provider. Online Data Backup can only be used on a Windows Platform. You are responsible for any fees incurred due to online backup storage beyond the 4GB included in your Hotline™,CardAssist^® and CardAssist^®Plus subscription. Any additional storage beyond the included 4GB has a minimal charge of $5.00 per month for every additional 3GB of storage, and will be charged to the payment account to which your monthly Hotline™,CardAssist^® and CardAssist^®Plus is charged.

In no event shall Aimia’s liability exceed the reimbursement amounts stated.

• Sale Price Guarantee: The purchase item must have been advertised in print at a lower price within 90 days of the original purchase date, and must have been charged to the payment account to which your Hotline™,CardAssist^® and CardAssist^®Plus subscription is charged. You are eligible to receive up to $200 for any one event, up to a maximum of $400 annually. You must submit your request for reimbursement, along with your original receipt and the print advertisement of the purchased item, within 30 days of the sale price being advertised.
• Computer Tune-Up Reimbursement: You are eligible to receive up to $75 in reimbursement per subscription year towards the cost of tuning up your computer. You must submit your request for reimbursement, along with your original receipt, within 30 days of the computer tune-up being performed.
• Lost Wallet or Purse Reimbursement: You are eligible to receive up to $50 in reimbursement per subscription year towards the cost of replacing a wallet or purse that has been lost or stolen. To be eligible for this reimbursement, you must have reported card loss or theft to Hotline™,CardAssist^® and CardAssist^®Plus. You must submit your request for reimbursement, along with your original receipt, within 30 days of reporting its loss to Hotline™,CardAssist^® and CardAssist^®Plus and subsequent replacement purchase.

Travel Voicemail minutes exceeding the 30 minutes included in your Hotline™,CardAssist^® and CardAssist^®Plus subscription will be charged to the payment account to which your Hotline™,CardAssist^® and CardAssist^®Plus subscription is charged at a rate of $0.25 per minute.

Use of the Internet Personal Information Patrol (iPiP) service and any information received through it are entirely at your own risk. Content in iPiP is obtained by electronic distribution; there may be delays or inaccuracies in content. You are responsible for reviewing the content provided and assessing its risk. You are also responsible for any fees or charges incurred through an Internet provider or other third party service to view content. You are responsible for paying any amounts charged by a third party.

To be eligible for a payment of up to $5,000 you must be a confirmed victim of identity fraud. Compromised data must have been registered with iPiP and used online. Legal documentation must be provided. To be entitled to the payment, your subscription must be in effect continuously from the time of such publication until and including the time that you request such payment from Hotline™,CardAssist^® and CardAssist^®Plus.

The Rebound Mobile Security application and website are operated by Yougetitback Limited (YGIB). YGIB are the owners of all intellectual property rights in the website and the application. You may only use the website and application for lawful purposes. YGIB reserves the right to withdraw, amend or restrict your access to the service and software. If you are under the age of 18 you may only purchase or obtain the software and services offered under the supervision of your parents or guardian. Persons under the age of 13 are prohibited from using the application and website. This paragraph does not contain all of the website terms of use, please carefully read the full terms and conditions on the Hotline™,CardAssist^® and CardAssist^®Plus website.

To be eligible to receive emergency funds and/or emergency airline tickets, you must be stranded at least 160 km away from home and have reported your card loss or theft to Hotline™,CardAssist^® and CardAssist^®Plus within 24 hours of your request for emergency assistance. The amount will be charged to the payment account to which your Hotline™,CardAssist^® and CardAssist^®Plus subscription is charged, or another payment account as designated by you at the time of request, provided the amount does not exceed the available credit limit on the payment account, and the payment account is in good standing.

“You” and “Subscriber” mean the person who has subscribed to the service.

Your subscription can be cancelled if your account is not in good standing or if the subscription fee is not paid. We reserve the right to terminate subscriptions on 30 days prior written notice. It is the subscriber’s responsibility to notify Hotline™,CardAssist^® and CardAssist^®Plus if the subscriber changes his/her address.

All dollar amounts in the Benefit Guide are in Canadian dollars.

We reserve the right to modify these terms and conditions from time to time in accordance with applicable laws. We also reserve the right to modify the services included in your subscription. This agreement and the supporting documentation contained in this fulfillment package constitute the entire agreement.

To ensure uninterrupted service, your subscription will automatically renew until you cancel. Your credit card will be charged at the then current rate on the renewal date.

This agreement is governed by the laws of your Province or Territory of residence and Canada.

By paying your subscription fee, you are deemed to have read and accepted the terms and conditions of this agreement as of the date of the date your payment is processed.

We make no warranties or representations, either express or implied, and expressly disclaim any and all liability (including damages), in relation to the provision of the Services.

Your email address is required in order to fulfill certain online servicing of the Hotline™,CardAssist^® and CardAssist^®Plus features via the Hotline™,CardAssist^® and CardAssist^®Plus website. You are responsible for ensuring Hotline™,CardAssist^® and CardAssist^®Plus has an accurate email address on file. Aimia expressly disclaims any and all responsibility and liability for online servicing if the email address on file is inaccurate.

Hotline™,CardAssist^® and CardAssist^®Plus, iPiP® and Rebound® are registered trademarks of Sigma Loyalty Group Inc.