Subscription Cost
Cancellation and Refund Policy
Manage Cards / Documents
Personal Convenience
Emergency and Protection
Web Functions
Privacy and Security
Subscription Cost
For your protection and convenience, your subscription fees plus applicable taxes will be charged to the account you provided when enrolling in Hotline™, CardAssist™ and CardAssist™Plus. This charge is indicated in your welcome letter.
* Applicable taxes are GST(5%), ON HST(13%), NB, NL, NS, PEI HST(15%), QC QST(9.975%), MB PST(7%). Tax rates are subject to change by the applicable regulatory authority. Sigma Loyalty Group Inc. GST/HST # is 762348522 RT0001, QST # is 1224069720-TQ0001
All services are conveniently billed directly to the payment account to which your Hotline™, CardAssist™ and CardAssist™Plus subscription is charged.
Cancellation and Refund Policy
If you are not completely satisfied with your subscription you may cancel at any time. Your cancellation will be effective as of the last day of the billing cycle or 30 days after the notification is received, whichever is earlier. Please contact us if you wish to cancel your service.
If you are not completely satisfied with your subscription you may cancel anytime. For monthly subscriptions all future monthly charges will be stopped and no refunds will be issued. For annual and multi-year subscriptions you will receive a pro-rated refund for each remaining month in your current subscription term.
Manage Cards / Documents
No.
All cards belonging to your spouse and dependent children under 21, living either at home or away as full-time students, can be registered. They are covered at no extra cost even if their account numbers are different from yours.
When you call Hotline™, CardAssist™ and CardAssist™Plus to report your cards lost or stolen, you are eligible to enroll in a six-month subscription to credit monitoring at no additional cost to you.
Online Data Backup is an easy to use online computer backup software which continuously monitors your selected files, backing them up whenever they change. The service is also useful to access your files anywhere online, or share files with friends and family.
The purpose of a username and password is to register for Online Data Backup. You can use the same username however we suggest you set up a different password for extra security. Please be sure that you are the only person allowed to access your data.
No. Online Data Backup was designed to continuously backup your files without slowing down your computer. When you pause or your computer is inactive, it will be checking your system and backing up your files.
You can view the amount of storage used by logging into www.onlinedatabackup.ca and clicking on “My Data”. Online Data Backup will also send you a reminder e-mail when you are at 80% usage of the free 4GB provided as part of your Hotline™, CardAssist™ and CardAssist™Plus subscription.
The additional cost for online storage is $5.00 per month for an additional 3GB; this will be conveniently charged directly to the payment account to which your Hotline™, CardAssist™ and CardAssist™Plus subscription is charged.
Here are some helpful tips to minimize your storage capacity:
The data backed up through your computer is kept in a data center on servers with the highest military grade 468–bit encryption. You are the only person allowed to access your data, using the username and password you created.
No. We are here to keep your data safe. Many downloaded applications out on the Internet can be dangerous. That is why if you ever get infected with a virus, or your computer crashes, Online Data Backup has all your data securely stored.
Online Data Backup is supported by Windows XP and above as well as Mac OS X Leopard 10.5.7 and above.
To cancel your Online Data Backup feature simply select the deactivate option in the “Online Data Backup” section of the Hotline™, CardAssist™ and CardAssist™Plus website. Cancelling your Online Data Backup feature does not cancel your Hotline™, CardAssist™ and CardAssist™Plus subscription, so you will still have access to all the other convenient benefits available in your subscription
To remove files from the Online Data Backup server:
Personal Convenience
Simply log in to your Hotline™, CardAssist™ and CardAssist™Plus account and submit your request for reimbursement along with any accompanying documentation. Alternatively, you can contact us to request a reimbursement form be mailed to you. Please be sure to complete and return the reimbursement form to Hotline™, CardAssist™ and CardAssist™Plus along with any accompanying documentation for processing.
Once your request for reimbursement has been processed and approved a cheque will be mailed to your address on file. Please allow 15-30 business days for processing.
No. Each reimbursement has a maximum annual reimbursement limit that cannot be carried over to the next period
Your annual reimbursement limit is re-set on the annual anniversary of your subscription date, as indicated in your Hotline™, CardAssist™ and CardAssist™Plus Welcome Letter.
We will accept any proof of payment that displays your name, the date, details of the cost incurred and the payment method*. The “proof of payment” as well as eligibility requirements required will vary and will be clearly indicated in the reimbursement form. * For security purposes, we only require the first 6 and the last 4 digits of your account number for validation; please do not upload any documents containing your full payment account number.
While we recommend submitting your reimbursement request online to allow us to start processing your request sooner, you can call in to Hotline™, CardAssist™ and CardAssist™Plus customer service centre to request a reimbursement form be mailed to you instead.
Each reimbursement type has a maximum annual limit per subscription year. You may submit as many requests as you would like until the annual maximum is reached in each reimbursement category.
The Travel Voicemail service provides a no cost way for you to communicate with friends and family while travelling through a toll-free voicemail account. For additional details or to set up your Travel Voicemail account, please contact us.
The Pre-Trip Travel Information service will provide you with information such as vaccination or visa requirements, weather forecasts, destination information and more. For additional assistance, plase contact us.
Emergency and Protection
If you have reported your cards lost or stolen to Hotline™, CardAssist™ and CardAssist™Plus, our agent will ask if you require Emergency Travel Cash or Replacement Airline tickets. As long as you are at least 160 KM from home we will arrange for an Emergency Cash wire up to $1,000 or for Emergency Tickets to be made available to you at the nearest airport. Amounts provided under these services will be billed to a credit card that you specify 30 days after your initial request. Your account must be in good standing to take advantage of this benefit.
If you have an emergency and need to get in contact with someone, call us toll free and give us the names of up to three people you need to contact anywhere in Canada. We will make up to three attempts to reach them and pass along your message.
Internet Personal Information Patrol (iPiP) monitors the Internet’s public domain in search of your registered data twenty-four hours a day. If a match of your registered data is found, you can elect to be notified through an email alert. If you do not elect to receive an email alert, you can still access your search results by logging in to your Hotline™, CardAssist™ and CardAssist™Plus online account at any time. iPiP helps protect your privacy from prying eyes online, helping to prevent fraudulent or malicious use of your sensitive data online!
Internet Personal Information Patrol is very simple to operate. Simply log in to your Hotline™, CardAssist™ and CardAssist™Plus online account and access the iPiP section to set up new searches, or view your existing search results. For your convenience, you have the ability register your card data for iPiP search at the same time you are registering your cards. You may also access the iPiP section directly to add additional card information or items of interest to be searched online.
Email alerts are meant to bring your attention to information you have registered for iPiP to search being found publicly available online. If elected, you would receive an email alert if a match is found of any registered information on the Internet’s public domain.
Email alerts are mailed every business day. Alternatively you may log in to your Hotline™, CardAssist™ and CardAssist™Plus online account at any time to view you search results.
Alerts sent to you will have a link to the host site where your registered information has appeared. It is your responsibility to contact the web host/master if you have concerns or questions relating to the use of your registered data. If you know the e-mail alert is perfectly harmless, you can delete the alert.
Internet Personal Information Patroltakes extra security measures and searches for credit card information using only the first 6 and last 4 digits of your card account number.
Simply log in to your Hotline™, CardAssist™ and CardAssist™Plus online account, access the Rebound page and access the ‘Activate your Rebound Stickers’ box. From there you will be prompted to enter the unique code on your Rebound sticker to activate your protection. Alternatively, you may contact us to have a Hotline™, CardAssist™ and CardAssist™Plus agent activate your Rebound stickers on your behalf.
Simply log in to your Hotline™, CardAssist™ and CardAssist™Plus online account, access the Rebound page and access the ‘Request additional Rebound stickers’ box. From there you will be able to complete the request to receive Rebound protection for even more of your valuable items! Alternatively, you may contact us to request directly from a Hotline™, CardAssist™ and CardAssist™Plus agent.
Web Functions
Please click ‘Forgot User ID/Password’ and fill in the form. We will then send you an e-mail containing information on how to reset your password.
Please contact us.
In order to change your profile information, follow these steps:
In order to change your email address, follow these steps:
Privacy and Security
Absolutely not. We only use your e-mail address to send you information regarding your subscription and to fulfill on your requests from us. We do not share your e-mail information with anyone else. To learn more, please review our Privacy Policy.